Frequently Asked Questions

What types of area rugs do you offer?

We offer a wide range of machine-made area rugs, including traditional, contemporary, transitional, Persian, Oriental, shag, natural fiber, and more.

What sizes are available for your area rugs?

Our area rugs come in various sizes, 3x5, 4x6, 5’3x7’6, 6’6x9’6 & 8x11. Oversized 9x12/10x13 & assorted runners 27”x5ft, 27”x8ft & custom lengths & widths.

Do you offer customization options for area rugs?

Yes, we provide customization services for area rugs. You can choose the size, shape, color, and pattern that best fits your preferences and space.

How can I determine the right size rug for my room?

We recommend measuring the area you want to cover with a rug and considering the furniture placement. Our experts can assist you in selecting the appropriate size based on your specific requirements.

Are your area rugs suitable for high-traffic areas?

Yes, we offer a selection of area rugs specifically designed for high-traffic areas. These rugs are durable and resistant to wear, ensuring they can withstand heavy foot traffic over time.

What materials are your area rugs made of?

Our area rugs are crafted from a variety of materials, mainly synthetic machine-made polypropylene, polyester & olefin. Natural fibres; including wool, cotton, jute & sisal. Each material has unique characteristics, and our staff can help you choose the best one for your needs.

Do you provide rug cleaning and maintenance services?

Yes, we offer professional rug cleaning and maintenance services to keep your area rugs in optimal condition. Our team uses specialized techniques to ensure thorough cleaning without causing damage to the rugs.

Can I return or exchange a rug if it doesn't meet my expectations?

We have a flexible return and exchange policy. If you are unsatisfied with your purchase, you can return for full refund or exchange the rug within one week of purchase, provided it is in its original condition. Please refer to our return policy for more details or take advantage of our 3 day In-home trial.

Do you offer rug delivery services?

We provide a hassle-free rug delivery services, customized to suit your requirements. Our dedicated delivery team will ensure the safe and prompt arrival of your purchase right to your doorstep. Should you need assistance with setup, we're more than happy to accommodate that as well. Delivery charges may vary depending on the distance and size of the rug.

How can I care for my area rug?

Generally, vacuuming regularly, rotating the rug periodically, and attending to spills promptly are good practices to maintain the rug's appearance and longevity.

Can I see the rugs in person before making a purchase?

Yes, we encourage you to visit our store and see the rugs in person. You can explore different designs, feel the textures, and get expert advice from our staff to make an informed decision.

Do you offer any warranties or guarantees on your area rugs?

Yes, we provide warranties and guarantees on our area rugs. The specific terms and coverage may vary depending on the rug and manufacturer. Our staff will be happy to provide you with detailed information regarding the warranties and guarantees available.

Can I request a sample of the rug before making a purchase?

Yes, we offer rug & carpet samples for certain styles and designs. This allows you to see the colors, textures, and overall quality of the rug before making a decision. Please inquire with our staff about the availability of rug samples for your desired options.

Are your area rugs suitable for outdoor use?

Yes, we have a selection of area rugs that are specifically designed for outdoor use. These rugs are made from weather-resistant materials and are built to withstand outdoor elements such as sunlight, moisture, and mildew.

Can you assist me with rug placement and room design?

Absolutely! Our knowledgeable staff can provide guidance on rug placement and help you create a cohesive room design. We can recommend the appropriate rug size, shape, and style based on your room dimensions and existing decor.

What payment options do you accept?

We accept various payment methods, including cash, debit cards, e-transfers & all major credit cards: Visa, Mastercard & American Express.

Do you offer any discounts or promotions on your area rugs?

Yes, we have discounts and promotions on our area rugs. These may include seasonal sales, clearance events, or special offers. Stay updated by visiting our website or following our social media channels to take advantage of these opportunities.

Can I request professional rug installation services?

Yes, we can arrange professional rug installation services for you. Our skilled installers will ensure that your rug is properly laid out and secured, enhancing both its appearance and safety.


Need help? Contact us today or come visit our showroom.